@import url("https://fonts.googleapis.com/css2?family=DM+Sans:ital,opsz,wght@0,9..40,300;0,9..40,400;0,9..40,500;0,9..40,600;0,9..40,700;1,9..40,400&family=JetBrains+Mono:wght@400;500&display=swap");:root{--bg-primary:#0D1210;--bg-secondary:#111916;--bg-tertiary:#182019;--bg-card:#141C17;--bg-hover:#1B251E;--bg-active:#222E26;--border-subtle:#1E2A22;--border-default:#263530;--border-hover:#33453B;--text-primary:#E6EDE9;--text-secondary:#8FA698;--text-tertiary:#5A7362;--text-muted:#3D5347;--accent-green:#4EA033;--accent-green-dim:#1E4216;--accent-green-light:#8BC53F;--accent-green-light-dim:#2E4A18;--accent-grey:#6D6E71;--accent-amber:#D4A84C;--accent-amber-dim:#5C4518;--accent-red:#D45A5A;--accent-red-dim:#5A2222;--accent-blue:#4B8CED;--accent-blue-dim:#1E3A66;--accent-purple:#9B7AED;--accent-purple-dim:#3A2D66;--font-sans:"DM Sans",-apple-system,sans-serif;--font-mono:"JetBrains Mono",monospace;--radius:8px;--radius-sm:5px;--radius-lg:12px;--top-bar-h:52px}[data-theme=light]{--bg-primary:#F5F7F6;--bg-secondary:#FFFFFF;--bg-tertiary:#EDF0EE;--bg-card:#FFFFFF;--bg-hover:#E8ECE9;--bg-active:#DCE2DD;--border-subtle:#D6DDD8;--border-default:#C0CCC3;--border-hover:#A3B3A8;--text-primary:#1A2B21;--text-secondary:#4A6353;--text-tertiary:#7A9485;--text-muted:#A3B3A8;--accent-green:#3D8A28;--accent-green-dim:#E2F2DA;--accent-green-light:#5A9E2E;--accent-green-light-dim:#E8F5DC;--accent-grey:#6D6E71;--accent-amber:#B8892A;--accent-amber-dim:#FFF3D6;--accent-red:#C04444;--accent-red-dim:#FCE4E4;--accent-blue:#3A73CC;--accent-blue-dim:#DDE9FA;--accent-purple:#7A5CC8;--accent-purple-dim:#EDE6FA}*{margin:0;padding:0;box-sizing:border-box}body{font-family:var(--font-sans);background:var(--bg-primary);color:var(--text-primary);line-height:1.5;-webkit-font-smoothing:antialiased;overflow:hidden}#root,.app-shell,body{height:100vh}.app-shell{display:flex;flex-direction:column;overflow:hidden}.main-content{flex:1 1;overflow-y:auto;overflow-x:hidden;padding:24px 32px;max-width:1280px;width:100%;margin:0 auto}.main-content::-webkit-scrollbar{width:6px}.main-content::-webkit-scrollbar-track{background:transparent}.main-content::-webkit-scrollbar-thumb{background:var(--border-default);border-radius:3px}.top-bar{height:var(--top-bar-h);background:var(--bg-secondary);border-bottom:1px solid var(--border-subtle);justify-content:space-between;padding:0 24px;flex-shrink:0;z-index:100}.top-bar,.top-bar-left{display:flex;align-items:center}.top-bar-left{gap:10px}.logo-mark{width:28px;height:28px;background:linear-gradient(135deg,#4EA033,#8BC53F);border-radius:6px;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:13px;color:white;flex-shrink:0}.top-bar-title{font-size:14px;font-weight:600;color:var(--text-primary);letter-spacing:-.01em}.top-bar-right{gap:14px}.top-bar-right,.user-info{display:flex;align-items:center}.user-info{gap:8px}.user-avatar{width:28px;height:28px;border-radius:50%;background:var(--accent-green-dim);color:var(--accent-green);display:flex;align-items:center;justify-content:center;font-weight:600;font-size:11px;flex-shrink:0}.user-details{display:flex;flex-direction:column}.user-name{font-size:12px;font-weight:500;color:var(--text-primary);line-height:1.2}.user-role{font-size:10px;line-height:1.2}.settings-btn,.user-role{color:var(--text-tertiary)}.settings-btn{background:none;border:1px solid var(--border-default);width:30px;height:30px;border-radius:var(--radius-sm);cursor:pointer;display:flex;align-items:center;justify-content:center;font-size:14px;transition:all .12s}.settings-btn:hover{background:var(--bg-hover);color:var(--text-primary);border-color:var(--border-hover)}.settings-btn.active{background:var(--bg-active);color:var(--accent-green);border-color:var(--accent-green-dim)}.page-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:20px}.page-header h1{font-size:22px;font-weight:600;letter-spacing:-.02em}.page-subtitle{font-size:13px;color:var(--text-tertiary);margin-top:2px}.refresh-btn{background:none;border:none;color:var(--text-tertiary);cursor:pointer;padding:4px;border-radius:4px;display:flex;align-items:center;transition:color .15s}.refresh-btn:hover{color:var(--text-primary)}.refresh-btn:disabled{cursor:default}.refresh-btn.spinning svg{animation:spin .8s linear infinite}@keyframes spin{0%{transform:rotate(0deg)}to{transform:rotate(1turn)}}.status-counter-bar{display:flex;gap:6px;margin-bottom:14px}.status-counter{display:flex;flex-direction:column;align-items:center;gap:2px;padding:12px 20px;background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);cursor:pointer;font-family:var(--font-sans);transition:all .12s;flex:1 1}.status-counter:hover{border-color:var(--border-hover);background:var(--bg-hover)}.status-counter.active{border-color:var(--border-hover);background:var(--bg-active)}.status-counter-count{font-size:22px;font-weight:700;font-family:var(--font-mono);color:var(--text-primary);letter-spacing:-.02em;line-height:1}.status-counter-label{font-size:10px;text-transform:uppercase;letter-spacing:.06em;color:var(--text-tertiary);font-weight:500}.header-right,.inline-metrics{display:flex;align-items:center}.inline-metrics{gap:6px;font-size:12px;color:var(--text-tertiary);font-family:var(--font-mono)}.metric-item{display:flex;align-items:center;gap:4px}.metric-val{font-weight:600;color:var(--text-secondary)}.metric-sep{color:var(--text-muted)}.source-tag{display:inline-flex;align-items:center;font-size:11px;font-weight:500;padding:3px 10px;border-radius:20px;white-space:nowrap;flex-shrink:0}.source-email{background:rgba(78,160,51,.15);color:var(--accent-green)}.source-smartsheet{background:rgba(59,130,246,.15);color:#60a5fa}.status-pill{font-size:11px;font-weight:500;padding:3px 10px;border-radius:20px;white-space:nowrap}.status-open{background:rgba(139,197,63,.12);color:var(--accent-green-light)}.status-in-progress{background:rgba(212,168,76,.12);color:var(--accent-amber)}.status-escalated{background:rgba(212,90,90,.12);color:var(--accent-red)}.status-resolved{background:rgba(78,160,51,.15);color:var(--accent-green)}.status-closed{background:rgba(109,110,113,.15);color:var(--accent-grey)}.priority-dot{width:8px;height:8px;border-radius:50%;flex-shrink:0}.priority-low{background:var(--text-tertiary)}.priority-medium{background:var(--accent-amber)}.priority-high,.priority-urgent{background:var(--accent-red)}.priority-urgent{box-shadow:0 0 6px rgba(232,90,90,.5)}.priority-text{font-size:12px;text-transform:capitalize}.priority-text-low{color:var(--text-tertiary)}.priority-text-medium{color:var(--accent-amber)}.priority-text-high,.priority-text-urgent{color:var(--accent-red)}.jira-tag{font-family:var(--font-mono);font-weight:500;padding:2px 8px;background:var(--accent-purple-dim);color:var(--accent-purple);white-space:nowrap}.jira-tag,.tag-chip{font-size:10px;border-radius:var(--radius-sm)}.tag-chip{display:inline-block;padding:2px 7px;background:var(--bg-tertiary);color:var(--text-secondary);border:1px solid var(--border-subtle)}.tag-row{display:flex;gap:4px;margin-top:3px}.tag-more{font-size:10px;color:var(--text-tertiary)}.filters-bar{display:flex;gap:24px;margin-bottom:14px;padding:10px 16px;background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-lg)}.filter-group{display:flex;align-items:center;gap:10px}.filter-label{font-size:11px;color:var(--text-tertiary);text-transform:uppercase;letter-spacing:.06em;font-weight:500}.filter-pills{display:flex;gap:4px}.filter-pill{font-size:12px;font-family:var(--font-sans);padding:5px 12px;background:none;border:1px solid var(--border-subtle);color:var(--text-secondary);border-radius:20px;cursor:pointer;transition:all .12s}.filter-pill:hover{border-color:var(--border-hover);color:var(--text-primary)}.filter-pill.active{background:var(--accent-green-dim);border-color:var(--accent-green);color:var(--accent-green)}.filter-search{margin-left:auto}.search-input{background:var(--bg-tertiary);border:1px solid var(--border-default);color:var(--text-primary);font-family:var(--font-sans);font-size:12px;padding:6px 12px;border-radius:20px;width:220px;transition:all .12s}.search-input:focus{outline:none;border-color:var(--accent-green);background:var(--bg-hover)}.search-input::placeholder{color:var(--text-muted)}.ticket-table{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);overflow:hidden}.table-header{display:grid;grid-gap:8px;gap:8px;padding:10px 16px;background:var(--bg-tertiary);border-bottom:1px solid var(--border-subtle);font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.08em;color:var(--text-tertiary);align-items:center}.table-header>span{position:relative}.col-resize{position:absolute;right:-4px;top:-4px;bottom:-4px;width:8px;cursor:col-resize;z-index:1}.col-resize:active,.col-resize:hover{background:var(--accent-green);opacity:.4;border-radius:2px}.table-row{display:grid;grid-gap:8px;gap:8px;padding:12px 16px;border:none;border-bottom:1px solid var(--border-subtle);background:none;width:100%;text-align:left;font-family:var(--font-sans);font-size:12px;color:var(--text-primary);cursor:pointer;transition:background .1s;align-items:center}.table-row:last-child{border-bottom:none}.table-row:hover{background:var(--bg-hover)}.col-id{font-family:var(--font-mono);font-size:11px;color:var(--text-secondary)}.col-priority{display:flex;align-items:center;gap:6px}.col-subject{display:flex;flex-direction:column;min-width:0}.subject-text{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-weight:500}.col-client{font-size:12px;color:var(--text-secondary)}.col-source{display:flex;justify-content:center}.col-updated{font-size:11px;color:var(--text-tertiary);font-family:var(--font-mono)}.jira-none{color:var(--text-muted)}.empty-state{padding:40px;text-align:center;color:var(--text-tertiary);font-size:13px}.detail-top-bar{display:flex;justify-content:space-between;align-items:center;margin-bottom:24px}.back-btn{background:none;border:1px solid var(--border-default);color:var(--text-secondary);font-family:var(--font-sans);font-size:12px;padding:6px 14px;border-radius:var(--radius);cursor:pointer;transition:all .12s}.back-btn:hover{background:var(--bg-hover);color:var(--text-primary)}.detail-actions{display:flex;align-items:center;gap:10px}.status-select{background:var(--bg-tertiary);border:1px solid var(--border-default);color:var(--text-primary);padding:6px 12px;border-radius:var(--radius)}.escalate-btn,.status-select{font-family:var(--font-sans);font-size:12px;cursor:pointer}.escalate-btn{background:var(--accent-red-dim);border:1px solid var(--accent-red);color:var(--accent-red);font-weight:500;padding:6px 14px;border-radius:var(--radius);transition:all .12s}.escalate-btn:hover{background:rgba(232,90,90,.25)}.jira-link{font-family:var(--font-mono);font-size:12px;color:var(--accent-purple);text-decoration:none;padding:6px 12px;background:var(--accent-purple-dim);border-radius:var(--radius)}.escalate-confirm{background:var(--bg-card);border:1px solid var(--accent-red);border-radius:var(--radius-lg);padding:18px 20px;margin-bottom:20px;animation:slideDown .15s ease}@keyframes slideDown{0%{opacity:0;transform:translateY(-8px)}to{opacity:1;transform:translateY(0)}}.escalate-confirm-content p{font-size:13px;color:var(--text-secondary);margin-bottom:14px}.escalate-confirm-actions{display:flex;gap:8px;justify-content:flex-end}.btn-secondary{background:var(--bg-tertiary);border:1px solid var(--border-default);color:var(--text-secondary);border-radius:var(--radius)}.btn-primary,.btn-secondary{font-family:var(--font-sans);font-size:12px;padding:6px 16px;cursor:pointer}.btn-primary{background:var(--accent-red);border:none;color:white;font-weight:500;border-radius:var(--radius)}.detail-layout{display:grid;grid-template-columns:1fr 280px;grid-gap:20px;gap:20px;min-width:0}.detail-main{min-width:0}.detail-header{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:20px;margin-bottom:16px}.detail-header-top{display:flex;align-items:center;gap:10px;margin-bottom:10px}.detail-id{font-family:var(--font-mono);font-size:12px;color:var(--text-tertiary)}.detail-priority{font-size:11px;text-transform:uppercase;letter-spacing:.05em;font-weight:500}.detail-subject{font-size:17px;font-weight:600;letter-spacing:-.01em;margin-bottom:8px}.detail-meta{display:flex;gap:8px;font-size:12px;color:var(--text-tertiary)}.message-thread{display:flex;flex-direction:column;gap:12px;margin-bottom:16px}.message{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:16px}.message.outbound{border-left:3px solid var(--accent-green)}.message.inbound{border-left:3px solid var(--accent-green-light)}.message-header{display:flex;align-items:center;gap:10px;margin-bottom:10px}.message-avatar{width:30px;height:30px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:600;flex-shrink:0}.inbound .message-avatar{background:var(--accent-green-light-dim);color:var(--accent-green-light)}.outbound .message-avatar{background:var(--accent-green-dim);color:var(--accent-green)}.message-info{display:flex;flex-direction:column}.message-from{font-size:13px;font-weight:500}.message-email{font-size:11px;color:var(--text-tertiary);font-family:var(--font-mono);display:flex;align-items:center;gap:4px}.message-details-toggle{background:none;border:none;cursor:pointer;padding:0 2px;color:var(--text-muted);font-size:10px;line-height:1;display:inline-flex;align-items:center}.message-details-toggle:hover{color:var(--text-secondary)}.toggle-chevron{display:inline-block;transition:transform .15s}.toggle-chevron.expanded{transform:rotate(180deg)}.message-recipients{margin:-4px 0 8px 40px;padding:6px 10px;background:var(--bg-elevated,var(--bg-card));border:1px solid var(--border-subtle);border-radius:var(--radius-sm,4px);font-size:11px;font-family:var(--font-mono)}.recipient-row{display:flex;gap:8px;padding:2px 0}.recipient-label{color:var(--text-tertiary);font-weight:600;text-transform:uppercase;letter-spacing:.5px;min-width:20px;flex-shrink:0;font-size:10px}.recipient-value{color:var(--text-secondary);word-break:break-all}.message-time{margin-left:auto;font-size:11px;color:var(--text-tertiary);font-family:var(--font-mono)}.message-body{font-size:13px;color:var(--text-secondary);line-height:1.65;white-space:pre-wrap;overflow-wrap:break-word;word-break:break-word}.inline-image-link{display:block;margin:8px 0}.inline-image{max-width:100%;border-radius:var(--radius);border:1px solid var(--border-subtle);cursor:pointer}.inline-image:hover{border-color:var(--border-hover)}.quoted-section{margin-top:8px}.quoted-toggle{background:none;border:none;color:var(--text-tertiary);font-family:var(--font-mono);font-size:11px;cursor:pointer;padding:4px 0;transition:color .12s}.quoted-toggle:hover{color:var(--text-secondary)}.quoted-content{margin-top:6px;padding-left:12px;border-left:2px solid var(--border-subtle);color:var(--text-tertiary);font-size:12px;line-height:1.55;white-space:pre-wrap;overflow-wrap:break-word;word-break:break-word}.message-attachments{display:flex;flex-wrap:wrap;gap:8px;margin-top:12px;padding-top:12px;border-top:1px solid var(--border-subtle)}.attachment-item{display:flex;align-items:center;gap:10px;padding:8px 12px;background:var(--bg-tertiary);border:1px solid var(--border-subtle);border-radius:var(--radius);text-decoration:none;color:inherit;transition:all .12s;max-width:280px}.attachment-item:hover{border-color:var(--border-hover);background:var(--bg-hover)}.attachment-preview{max-width:48px;max-height:48px;border-radius:var(--radius-sm);object-fit:cover}.attachment-icon{width:40px;height:40px;display:flex;align-items:center;justify-content:center;background:var(--accent-blue-dim);color:var(--accent-blue);border-radius:var(--radius-sm);font-size:10px;font-weight:700;font-family:var(--font-mono);flex-shrink:0}.attachment-info{display:flex;flex-direction:column;min-width:0}.attachment-name{font-size:12px;font-weight:500;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.attachment-size{font-size:10px;color:var(--text-tertiary);font-family:var(--font-mono)}.reply-composer{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);overflow:hidden;transition:border-color .15s,background .15s}.composer-drag-over{border-color:var(--accent-blue);background:rgba(78,160,255,.04)}.composer-fields{padding:8px 16px;border-bottom:1px solid var(--border-subtle)}.composer-field-row{display:flex;align-items:center;gap:8px;padding:4px 0}.composer-field-row+.composer-field-row{border-top:1px solid var(--border-subtle)}.composer-field-label{font-size:11px;font-weight:600;color:var(--text-tertiary);text-transform:uppercase;letter-spacing:.5px;min-width:32px;flex-shrink:0}.composer-field-value{color:var(--text-secondary)}.composer-cc-input,.composer-field-value{font-size:12px;font-family:var(--font-mono)}.composer-cc-input{flex:1 1;background:transparent;border:none;color:var(--text-primary);outline:none;padding:2px 0}.composer-cc-input::placeholder{color:var(--text-muted)}.chip-input-container{position:relative;flex:1 1;min-width:0}.chip-input-chips{display:flex;flex-wrap:wrap;align-items:center;gap:4px;min-height:28px;cursor:text}.email-chip{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;background:var(--bg-tertiary);border:1px solid var(--border-default);border-radius:12px;font-size:11px;font-family:var(--font-mono);color:var(--text-secondary);white-space:nowrap;max-width:240px}.email-chip-text{overflow:hidden;text-overflow:ellipsis}.email-chip-remove{background:none;border:none;color:var(--text-tertiary);font-size:13px;cursor:pointer;padding:0 2px;line-height:1;border-radius:50%;display:flex;align-items:center;justify-content:center}.email-chip-remove:hover{color:var(--accent-red);background:var(--accent-red-dim)}.chip-input-text{flex:1 1;min-width:80px;background:transparent;border:none;color:var(--text-primary);font-family:var(--font-mono);font-size:12px;outline:none;padding:2px 0}.chip-input-text::placeholder{color:var(--text-muted)}.chip-autocomplete-dropdown{position:absolute;top:100%;left:0;right:0;background:var(--bg-card);border:1px solid var(--border-default);border-radius:var(--radius);margin-top:4px;max-height:200px;overflow-y:auto;z-index:50;box-shadow:0 4px 12px rgba(0,0,0,.3)}.chip-autocomplete-item{display:block;width:100%;padding:8px 12px;background:none;border:none;color:var(--text-secondary);font-family:var(--font-mono);font-size:12px;text-align:left;cursor:pointer;transition:background .08s}.chip-autocomplete-item.selected,.chip-autocomplete-item:hover{background:var(--bg-hover);color:var(--text-primary)}.chip-autocomplete-name{color:var(--text-primary);font-weight:500;margin-right:6px}.chip-autocomplete-email{color:var(--text-tertiary)}.composer-editor-wrapper{position:relative}.composer-editor{width:100%;padding:14px 16px;background:transparent;border:none;color:var(--text-primary);font-family:var(--font-sans);font-size:13px;line-height:1.6;min-height:100px;max-height:300px;overflow-y:auto;outline:none;white-space:pre-wrap;word-wrap:break-word}.composer-placeholder{position:absolute;top:14px;left:16px;color:var(--text-muted);font-size:13px;pointer-events:none}.composer-inline-img{max-width:100%;max-height:200px;border-radius:var(--radius);border:1px solid var(--border-subtle);display:block;margin:4px 0;cursor:default}.composer-inline-img:hover{border-color:var(--border-hover)}.composer-footer{padding:10px 16px;border-top:1px solid var(--border-subtle);display:flex;justify-content:space-between;align-items:center}.composer-left{display:flex;align-items:center;gap:8px}.char-count{font-size:11px;color:var(--text-tertiary);font-family:var(--font-mono)}.composer-attachments{display:flex;flex-wrap:wrap;gap:8px;padding:10px 16px;border-top:1px solid var(--border-subtle);background:var(--bg-tertiary)}.composer-attachment-item{display:flex;align-items:center;gap:8px;padding:6px 10px;background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius);max-width:260px}.composer-attachment-item:hover{border-color:var(--border-hover)}.composer-attachment-thumb{max-width:36px;max-height:36px;border-radius:var(--radius-sm);object-fit:cover}.composer-attachment-remove{background:none;border:none;color:var(--text-tertiary);font-size:14px;cursor:pointer;padding:2px 6px;border-radius:var(--radius-sm);margin-left:auto;font-family:var(--font-sans);line-height:1}.composer-attachment-remove:hover{background:var(--accent-red-dim,rgba(212,90,90,.12));color:var(--accent-red)}.attach-btn{background:none;border:1px solid var(--border-default,var(--border-subtle));color:var(--text-secondary);font-family:var(--font-sans);font-size:11px;padding:4px 10px;border-radius:var(--radius);cursor:pointer;transition:all .12s}.attach-btn:hover{background:var(--bg-hover);color:var(--text-primary);border-color:var(--border-hover)}.signature-toggle{display:flex;align-items:center;gap:6px;cursor:pointer;font-size:12px;color:var(--text-secondary);-webkit-user-select:none;-moz-user-select:none;user-select:none}.signature-toggle input[type=checkbox]{accent-color:var(--accent-green);cursor:pointer}.signature-toggle:hover{color:var(--text-primary)}.send-btn{background:var(--accent-green);border:none;color:white;font-family:var(--font-sans);font-size:12px;font-weight:500;padding:7px 18px;border-radius:var(--radius);cursor:pointer;transition:all .12s}.send-btn:hover{background:#5AB83E}.send-btn:disabled{opacity:.4;cursor:not-allowed}.detail-sidebar{display:flex;flex-direction:column;gap:16px}.sidebar-section{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:16px}.sidebar-section-title{font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.08em;color:var(--text-tertiary);margin-bottom:12px}.detail-field{display:flex;justify-content:space-between;align-items:center;padding:6px 0;border-bottom:1px solid var(--border-subtle);font-size:12px}.detail-field:last-child{border-bottom:none}.field-label{color:var(--text-tertiary);font-size:11px}.jira-info{display:flex;flex-direction:column;gap:4px}.jira-tag-lg{font-family:var(--font-mono);font-size:13px;font-weight:500;padding:4px 10px;background:var(--accent-purple-dim);color:var(--accent-purple);border-radius:var(--radius-sm);display:inline-block;width:-moz-fit-content;width:fit-content}.jira-status{font-size:11px;color:var(--accent-green)}.no-jira{font-size:12px;color:var(--text-tertiary);font-style:italic}.tag-list{display:flex;flex-wrap:wrap;gap:4px}.timeline{display:flex;flex-direction:column;gap:12px}.timeline-item{display:flex;gap:10px;align-items:flex-start}.timeline-dot{width:8px;height:8px;border-radius:50%;background:var(--border-hover);flex-shrink:0;margin-top:4px}.outbound-dot{background:var(--accent-blue)}.escalated-dot{background:var(--accent-red)}.timeline-content{display:flex;flex-direction:column}.timeline-action{font-size:12px;color:var(--text-secondary)}.timeline-time{font-size:10px;color:var(--text-tertiary);font-family:var(--font-mono)}.notes-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px}.notes-header .sidebar-section-title{margin-bottom:0}.notes-status{font-size:10px;color:var(--text-tertiary);font-family:var(--font-mono)}.notes-textarea{width:100%;background:var(--bg-tertiary);border:1px solid var(--border-subtle);border-radius:var(--radius);color:var(--text-primary);font-family:var(--font-sans);font-size:12px;line-height:1.5;padding:10px;resize:vertical;min-height:100px;outline:none;transition:border-color .15s}.notes-textarea::placeholder{color:var(--text-muted)}.notes-textarea:focus{border-color:var(--border-hover)}.settings-grid{display:grid;grid-template-columns:1fr 1fr;grid-gap:16px;gap:16px}.settings-card{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:20px}.settings-card-future{opacity:.7}.settings-card-header{display:flex;gap:14px;align-items:flex-start;margin-bottom:18px}.settings-icon{font-size:20px;width:36px;height:36px;display:flex;align-items:center;justify-content:center;background:var(--bg-tertiary);border-radius:var(--radius);flex-shrink:0}.settings-card h3{font-size:14px;font-weight:600;margin-bottom:2px}.settings-desc{font-size:12px;color:var(--text-tertiary)}.settings-fields{gap:12px}.setting-field,.settings-fields{display:flex;flex-direction:column}.setting-field{gap:4px}.setting-field label{font-size:11px;color:var(--text-tertiary);text-transform:uppercase;letter-spacing:.05em;font-weight:500}.setting-input{background:var(--bg-tertiary);border:1px solid var(--border-default);color:var(--text-primary);font-family:var(--font-mono);font-size:12px;padding:7px 10px;border-radius:var(--radius-sm)}.setting-status{display:flex;align-items:center;gap:8px;font-size:12px;font-weight:500}.setting-status.connected{color:var(--accent-green)}.setting-status.upcoming{color:var(--accent-amber)}.status-dot-green{background:var(--accent-green)}.status-dot-amber,.status-dot-green{width:7px;height:7px;border-radius:50%}.status-dot-amber{background:var(--accent-amber)}.future-desc{font-size:12px;color:var(--text-tertiary);line-height:1.6}.simulate-modal-overlay{position:fixed;inset:0;background:rgba(0,0,0,.6);display:flex;align-items:center;justify-content:center;z-index:200;animation:fadeIn .15s ease}.simulate-modal{background:var(--bg-card);border:1px solid var(--border-default);border-radius:var(--radius-lg);padding:24px;width:480px;max-width:90vw;max-height:85vh;overflow-y:auto;animation:slideDown .15s ease}.simulate-modal-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:4px}.simulate-modal-header h3{font-size:16px;font-weight:600}.simulate-modal-close{background:none;border:none;color:var(--text-tertiary);font-size:16px;cursor:pointer;padding:4px 8px;border-radius:var(--radius-sm)}.simulate-modal-close:hover{background:var(--bg-hover);color:var(--text-primary)}.simulate-modal-desc{font-size:13px;color:var(--text-secondary);margin-bottom:16px}.simulate-modal-fields{display:flex;flex-direction:column;gap:12px;margin-bottom:18px}.simulate-textarea{resize:vertical;min-height:80px;font-family:var(--font-sans)}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}.poll-toast{font-size:12px;color:var(--accent-green);background:var(--accent-green-dim);border:1px solid var(--accent-green);border-radius:var(--radius-md);padding:8px 14px;margin-bottom:8px;text-align:center;animation:fadeIn .2s ease}.login-page{display:flex;align-items:center;justify-content:center;min-height:100vh;background:var(--bg-primary);padding:24px}.login-card{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:40px;width:380px;text-align:center}.login-logo{display:flex;flex-direction:column;align-items:center;gap:12px;margin-bottom:16px}.login-title{font-size:18px;font-weight:600;letter-spacing:-.01em}.login-desc{font-size:13px;color:var(--text-tertiary);margin-bottom:24px}.login-btn{width:100%;background:var(--accent-green);border:none;color:white;font-family:var(--font-sans);font-size:13px;font-weight:500;padding:10px 20px;border-radius:var(--radius);cursor:pointer;transition:all .12s}.login-btn:hover{background:#5AB83E}.user-avatar-img{width:28px;height:28px;border-radius:50%;object-fit:cover;flex-shrink:0}.signout-btn{background:none;border:none;color:var(--text-tertiary);font-family:var(--font-sans);font-size:11px;cursor:pointer;padding:2px 6px;transition:color .12s}.signout-btn:hover{color:var(--text-primary)}.top-bar-brand{display:flex;align-items:center;gap:10px;text-decoration:none;color:inherit}.back-btn{text-decoration:none;display:inline-block}